Frequently Asked Questions
Everything you need to know about shopping with thirtytwo EU.
Which countries do you ship to within the EU?
We currently ship to all European Union member states. Delivery times typically range from 3 to 7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure the tags are still attached to receive a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.
Are your products covered by a warranty?
Yes, all products purchased through thirtytwo EU come with a standard 2-year manufacturer's warranty against defects in materials and workmanship.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer support team within one hour of placement if you need to make any changes.